Orders & Shipping

Placing New Orders

• What countries does Phrozen ship to?
• Import license
• How to calculate shipping costs?
• How to estimate import taxes

Existing Orders

• Modifying orders
• Estimated delivery time
• Tracking orders

Documents

• TSCA Import Certification
• Can the invoiced amount be amended?

Shipping

• Damaged package
• Requesting a refund
• Lost package
• Missing items