Orders & Shipping

Placing New Orders

• What Countries Does Phrozen Ship To?
• Import License
• How to Calculate Shipping Costs?
• How to Estimate Import Taxes

Managing Your Orders

• Modifying Your Orders
• Understanding Lead Time and Delivery with Phrozen
• Tracking Your Orders
• Cancelling Your Orders

Shipping

• What to Do with Damaged Packages
• What to Do When Your Package is Lost
• What to Do When Items are Missing from Your Order
• What to Do When Wrong Item is Sent to You

Documents

• TSCA Import Certification
• Can the Invoiced Amount Be Amended?