We sincerely apologize for any inconvenience caused by missing items in your order. We understand how frustrating this can be, and we want to help you resolve the issue as quickly as possible. Here's what you can do:
Check for Multiple Parcels
To start, we recommend checking if your order has been split into multiple parcels before contacting our customer support team. Please refer to the tracking number sent via email to see if the missing items are arriving separately.
Contact Customer Support
If you've checked and confirmed that there are missing items from your order, feel free to reach out to Phrozen Support or your Authorized Reseller for further assistance. When contacting Phrozen Support, kindly send some photos or videos illustrating the issue.
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