We understand how frustrating it can be to receive the wrong item, and we apologize for any inconvenience this may have caused. Here's what you can do to resolve the issue:
1. Take Pictures/ Videos of the Wrong Item
If you received the wrong item, we kindly ask that you take pictures/ videos of the package and the incorrect product. This will help us better understand the situation and provide appropriate solutions.
2. Keep All Packaging Materials and the Wrong Product(s)
Please keep all packaging materials and the incorrect product(s) until we provide you with further instructions. This will help us to investigate the issue and provide the best possible solution for you.
At Phrozen, we strive to provide our customers with the best possible service, and we're here to help you with any concerns or questions you may have. Please don't hesitate to contact us if you have any concerns about your order.
Contact Support
Please contact us via Submit a Request and provide us with pictures of the wrong package and other details about the item. Feel free to reach out to Phrozen Support or your Authorized Reseller for further assistance.
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