Import License

1. What is an Import License?

An import license is a document issued by the government allowing individuals or businesses to clear goods with certain restrictions and make international payments for imported goods.

It is the customer’s responsibility to provide relevant import licenses and/or supporting documents to facilitate shipping restricted items to the country. Local customs may also apply duties upon receipt.

1. Phrozen is not affiliated with any government entity and does not act on behalf of or represent any government agency. Customers are advised to consult with their local permitting offices as the required forms may be subject to change.

2. Please note that shipping costs are non-refundable. The original shipping cost and the cost of return shipping will be deducted from your refund.

2. Do I Need an Import License For Phrozen Products?

For Resins

If you are located in Mexico, Saudi Arabia, the United Arab Emirates, Guatemala, or Lithuania, please note that you must hold a chemical import license to import resins. 

Please note that China DOES NOT allow the import of resins.

For Curing Lamps

If you are located in Mexico and Kuwait, you will need an import license to import UV curing lamps as well.

3. How Do I Obtain an Import License?

If the local government states that you need a license to import the product, you must apply for a license via local permitting officials. The procedure(s) may vary. We recommend contacting your local customs authority to inquire about an import license.

Contact Support

If you any question regarding import license, feel free to reach out to Phrozen Support or your Authorized Reseller for further assistance. When contacting Phrozen Support, kindly send some photos or videos illustrating the issue.