Understanding Lead Time and Delivery with Phrozen

Ordering from Phrozen is a seamless experience, and we're here to guide you through the process. Here's what you can expect:

1.Order Confirmation

After placing and paying for your order, you'll receive an order confirmation email. This signifies that we've started preparing your order for shipment.

2. Tracking Your Order

Once dispatched, we'll send you a tracking number via email from reliable courier services like FedEx, UPS, DHL, or USPS. Use this number to track your order's status.

3. Lead Time

Lead time is an important factor to consider when placing an order. It refers to the length of time required to prepare your order. 

The lead time varies depending on the product(s) that you have purchased. You can find this information under the “Description” tab on each product page.

For multiple product orders,  please note that the lead time will be based on the product with the longest lead time, as all items will be shipped out in a single shipment. If you need your products urgently, we recommend placing separate orders.

4. Delivery Time

The total delivery time is the sum of the product lead time and the product shipping time. This means that the lead time will be added to the shipping time, which varies depending on the shipping method that you have selected. Please note that the delivery time may also be affected by external factors such as customs clearance procedures.

Contact Support

We hope that this guide has helped you understand the ordering process with Phrozen. If you find any issues, feel free to reach out to Phrozen Support or your Authorized Reseller for further assistance. When contacting Phrozen Support, kindly send some photos or videos illustrating the issue.