If you have not received your order even after the delivery date has passed, or if the tracking number shows that your package has been delivered, but you haven't received it yet, we recommend the following steps in resolving the issue:
Contacting the Courier
First, we recommend that you reach out to your chosen courier service provider (FedEx, UPS, DHL, etc) and check to see if they have any information about your package. Phrozen's courier partners are under contract to fulfill these orders accurately, so if any shipments have been declared lost, customers can file a claim.
Filing Claims of Loss
We encourage you to provide as much detail as possible related to your package, especially in regards to supporting documents. If, after filing a claim the issue has still not been resolved, please contact us via the info issue form; we will be happy to assist you.
Before filing a claim, be sure you’ve checked all locations where the package could have reached and check with anyone who might have retrieved the package. e.g., neighbors, family members, etc.
Article is closed for comments.