[Sonic Mighty Revo] Checking the Touch Panel

Is the touch panel of your Sonic Mighty Revo behaving strangely? Has it become unresponsive, fully dark or white, etc? These abnormal behaviors can be resulted from a loose cable connection or outdated firmware version. Thus, before asking for external support or installing a new touch panel for your Sonic Mighty Revo, you can take some easy troubleshooting steps by yourself.

Do not worry because this article will provide you with a detailed and simple guide on how to reseat the touch panel cable as well as update the latest firmware. These steps may help to resolve the touch panel-related issues and your printer can get back to normal.

1. Reconnecting the Touch Panel Cable

One of the first things to check is the touch panel ribbon cable which may have become loose or disconnected over time. Below is a step-by-step guide on how to reconnect the touch panel cable.

Power Down and Prepare

• Turn off the printer and unplug it.
• Place the printer on a flat surface.
• Loosen the 3 screws on the top of the front cover.
• Carefully lay the printer on its back side.
• Loosen the 3 screws at the bottom of the front cover.
• Carefully lift the printer back into its upright position.
• Slowly open the front cover to avoid damaging the touch panel cable.

Identify the Touch Panel cable

• Locate the ribbon cable connecting to the mainboard and the touch panel.

Reseat the Touch Panel ribbon cable

• Open the cable clips on both the mainboard and the touch panel.
• Detach the ribbon cable from both ends.
• Reinsert the cable all the way into the connectors.
• Once the cable is fully inserted, lock the cable clips to secure the cable in place.

Reassemble the printer 

• Reinstall the front case to the printer and ensure it is secure in place.

Check the Touch Panel’s functionality

• Plug in the power cord and switch on the printer.
• Verify if the touch panel is working properly.

2. Updating Firmware

Reflashing the firmware can solve touch panel issues caused by outdated software conflicts.

By doing so, you can make sure the printer's software is fully compatible with the touch panel, which can help to prevent issues such as unresponsiveness or erratic behavior.

Transfer the firmware to USB drive

• Download the latest firmware version for your Sonic Mighty 8K from Phrozen Help Center 
• Format a USB drive using FAT32 with a 2048 bytes allocation unit size.
• Unzip the downloaded 7z file.
• Copy all unzipped files from your computer, then save them onto the root page of the USB drive.

Upload the firmware to the printer

• Insert the USB drive into the printer and turn it on.
• Printer will automatically update files.

Complete the update

• Once the update is complete, unplug the USB drive and reboot the printer.

Confirm proper functionality

• Check if the touch panel issue is resolved.

To avoid potential damage to your printer, always ensure that you download and install the latest firmware version specifically designed for your model. Installing incorrect firmware may render the printer inoperable.

Contact Support

By following these steps, you can quickly and easily check if the touch panel issue still remains or can be resolved. If the problem persists, reach out to Phrozen Support or your Authorized Reseller for further assistance. When contacting the Phrozen Support Team, please provide us with photos of both the touch panel cable connection and the current firmware version in your printer.