Missing items

We're sincerely sorry that there are items missing from your order.

Before contacting our customer support team, we suggest checking if the orders have been split into more than one parcel. Please check the tracking number sent via email to see if the items are arriving separately.

After checking, if you believe something is missing from your parcel, please reach out to our customer support team via the info issue form, and include necessary photos and/or video recording for assistance. We will make it right!